Skip to content

Identity verification acceptable documents

As a regulated financial institution, we conduct document checks to comply with anti-money laundering (AML) and counter-terrorist financing obligations across the UK and EU. These checks form a core part of our Customer Due Diligence process, ensuring that identity and address documents are authentic and reliable.

Our approach aligns with the UK Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (SI 2017/692) and Joint Money Laundering Steering Group (JMLSG) Guidance, EU Anti-Money Laundering Regulation (Regulation (EU) 2024/1624) and Directive (EU) 2024/1640 (AMLD6) NL: Wwft; Sanctions Act 1977, FR: Code Monetaire et Financier; various Arretes, IE: CJA 2010, ES: Law 10/2010; RD 304/2014. By following these frameworks and industry guidance, we demonstrate our commitment to mitigating financial crime risk and meeting regulatory expectations.

Instructions for the applicant

Please provide one document from both the Identification and Address lists below. Identification Documents need to be valid/current, and all Address Documents must be dated within the last three (3) months, unless stated otherwise.

Important notes - please read if you are providing identity documents

  • Provide a high-quality image or a scanned document that is readable (colour) and show all four (4) corners. We do not accept black and white copies and if we cannot see the full document, we may ask for another copy.
  • The identification document must be valid, current and include your photograph, full name, date of birth and the full machine-readable zone MRZ (the two lines of letters and numbers at the bottom of the document) if applicable.
  • Proof of address document should show all four corners and include your full name, current address and date issued or received.
  • In certain circumstances, where copies of documents are provided, we may require additional verification, which may include certification of the documents as true copies by an authorised person.

Identity Verification Requirements for individuals under 18 years old

  • Birth certificate, displaying the legal guardianship.
  • Identity Verification of a parent or guardian, with a proof of identity and proof of address from the documents listed based on the country of residence (see below).

Select a country to show the ID requirements for that region

Choose a country from the dropdown above to view the required documents.