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Activating a new card in the app

Once created, cards need to be activated by the cardholder before they can be used.

Once created, cards need to be activated by the cardholder before they can be used.

Cards and new combo

Who can activate a card?

Only the named Cardholder can activate a card.

Finding a card that needs activation

Any card in your cards list with a ‘New’ label is ready to activate.

Security

Card activation requires cardholders to complete a short form with their details (the security question is sometimes required by online merchants). These will then be subject to a security check. In most cases you can continue immediately – if not, you'll see on-screen instructions for what to do next.

How to activate a card in the app

Activate card form

  1. Select a card labelled ‘New’ from the cards list
  2. Select ‘Complete Setup’ at the bottom
  3. Complete the security question setup (this is required by some merchants when making payments) and the personal details in the form.
  4. We may need to do some compliance checks before we can activate your card.
  5. Once any checks are complete, the card will appear as active in the app and is ready to use.