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Payment Search

Find any payment or batch instantly using a reference you already have. 

Search lets you find payments and batches across full payment lifecycle (approval to completion) in one place.

You can also approve, reject, cancel or run payee checks straight from your results, based on your permissions.

What you can search for

Single payments

Parameter Example
Payment ID P2106A84C9
External Reference INV-2026-0042
Account ID A120HGT930
Amount 1500.00
Scheduled Date 2026-02-15
Created Date 2026-02-01

Batches

Parameter Example
Batch ID B3209FFA21
External Reference PAYROLL-FEB-2026

Good to know before you start

  • Enter the full values. Search matches exactly. Entering INV-2026 won't find INV-2026-0042.
  • 180-day window. Results go back up to 180 days. For older records, use Account Transactions or your reporting tools.
  • One parameter per search

How to search for a payment

  1. Select Payments from the side menu
  2. Select Search
  3. Pick a parameter (e.g. Payment ID) from the dropdown.
  4. Type the full value and hit Search.

Results appear in a table showing each payment's details and status.

Direct Search Default Payment ID Empty Dropdown

Payment statuses

Status Meaning
Approval Awaiting approval
Pending Approved and queued or future-dated
Exception Hit an error during processing
Completed Successfully executed

All statuses show in one result set. You don’t need to switch screens.

Direct Approval Selected

Actions you can take

Depending on the payment's status and your role, you can act on it directly from your results:

Action When it's available
Approve Approval status + approval permissions
Reject Approval status + approval permissions
Cancel Approval or Pending status + cancellation permissions
Payee Check Approval or Pending status (GBP & EUR payments only)

Why are there no Payee Checks on Exception or Completed payments?
The payee's verification status at execution time may have affected the outcome. A later check could give a misleading result.

Don't see an action button? The payment may have moved past that stage, or your role may not include that permission. If you're an admin, you can review and adjust role permissions in your account settings. Otherwise, ask your account administrator.

How to search for a batch

  1. Select Payment Search from the left-hand menu.
  2. Choose Batch ID or External Reference.
  3. Enter the full value and hit Search.

Direct Search Batches Ext Reference Approval.png

Batch statuses

Since a batch contains many payments at different stages, the status is a summary:

Status Meaning
Approval All payments awaiting approval
Pending Some payments are queued or future-dated; others may be completed
Exception One or more payments hit errors; others may be completed
Cancelled Batch cancelled — some payments may have completed first
Completed All payments executed successfully

Viewing batch details

Click any batch to see every payment inside it, with individual statuses. You can take action on individual payments here too, based on your permissions.

Direct Search Batch Details Approval No Approval Permssion

Other screens you'll still use

Payment Search is for finding specific items by reference. It works alongside:

  • Approvals: browse and manage payments awaiting approval
  • Pending Payments: browse and manage future dated, failed, or cancelled payments and payments awaiting fund.
  • Account Transactions: access records older than 180 days and reconciliation data.

FAQ

Can I use a partial reference?

Not yet. Enter the full, exact value. For now, partial matching is available the Approval screen only.

Why can't I find payments older than 180 days?

This is a limit of the Payments API. Use Account Transactions or reporting tools for older records.

My payment isn't showing up. What should I check?

Make sure you have the complete identifier, the payment is within the last 180 days, and (for External Reference) the reference was set when the payment was submitted.

I can see a payment but no action buttons. Why?

Either the payment's status doesn't allow that action, or your role doesn't have the right permission. Admins can check and update role permissions in account settings. Other users should contact their administrator.

Can I search across multiple accounts?

Yes. Payment ID, External Reference, and Amount searches return results across all accounts you can access. Account ID narrows results to one account.

Does this work for batch payroll runs?

Absolutely. Search by Batch ID or External Reference (e.g. PAYROLL-MAR-2026) to see the full run, its status, and every payment inside it.