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When is MFA authentication required?
Sensitive actions in our portals require an MFA authentication to keep your money safe.
The Modulr Portal – when the Authy app is required.
If you're using the Modulr Portal – Authy sends a notification via your phone app when something you are doing requires extra authentication – confirming the notification in the Authy app means we know it's definitely a registered user using the portal with access to your accounts.
Authentication is required using Authy when you perform these tasks in the Modulr Portal:
| Task requiring Authy | When requested… |
| Sign in | Every time you sign in you need to authenticate your access via Authy |
|
Forgotten password |
When you select Forgotten password → 'Request a reset' on the 'Reset Access' screen |
| Change password | When you choose to change your password in the user profile |
| Create a payment to a new payee | When you submit a payment to a new payee that you've entered within the payment screen (ie you're not using an already created and approved payee) |
| Approve a payment | When you select 'Approve' on selected payment approval(s) (not requested if rejecting approvals) |
| Approve a batch | When you select 'Approve' on a selected batch |
| Create a payee* | When you submit the create new payee form |
| Approve a new payee | When you select 'Approve' on selected payee approval(s) (not requested if rejecting approvals) |
| Delegate linking | When you submit the Delegate linking form to give a Delegate access to your accounts |
| File upload | When you select 'Confirm' on the file upload confirmation screen |
*Not available in the Sage S&SP portal
Modulr AP (Accounts Payable) – when authentication is required
If you're using Modulr AP (Accounts Payable), MFA is required on these actions:
| Action requiring MFA | When requested… |
| Sign in | Every time you sign in you need to authenticate your access via passkey, biometrics or authenticator app |
| Making payments | At the time of executing the payments |
| Paying a payrun or payroll | At the time of executing the payrun |
| Viewing card details | When you select the option to view card details in the card detail view, you'll be asked for an MFA authentication. |
