Cancelling a Pending Payment

It's possible to cancel a Pending Payment in most cases. Once cancelled, the payment will not send.

1. Select ‘Pending Payments’ from the side menu.
2. Select the checkbox on the right hand side of the payment in the list that you want to cancel.
3. In the action bar that appears at the bottom of the screen, select ‘Cancel payment’
4. Confirm on the confirmation box that pops up.
5. The payment will display as ‘Cancelled’ and will not send.

Payments that can't be cancelled. 

Sometimes a pending payment may be in a status within the payment schemes that means it can't be cancelled. If this is the case, the payment won't be able to be selected.

Rejecting a payment

If a payment is yet to be approved, and is displaying in Pending Payments as 'Pending, awaiting approval', it can be selected in Approvals and rejected, which will prevent the payment from sending.