My supplier is saying they haven't received a payment, what do I do?

This article will help you check if the payment has been made, and what to send your supplier

If your supplier is saying that they have not received your payment. You should follow these steps: 

1. Find the payment in Modulr Accounts Payable 

Head to Payables > All and search for the supplier name, invoice ID or if you use Xero, Xero ID, to find the invoice. 

2. Check the status of the payment

Click into the payment and then select the Timeline tab to see if the payment has been paid. If it says Complete, the payment has been sent. 

3. Send your Supplier a link to their supplier portal

Head to Contacts > Click on the Supplier name > Click invite to portal. Copy the Link and then send this to your Supplier. They will be able to see the status of their invoices and that the invoice has been paid. 

If your supplier is still unable to find the payment, we recommend that they contact their bank as it is likely their bank is holding the payment. 

If their bank is claiming that they have no record of the payment, please contact us at support@nook.io.