Paying someone who’s not in your system? The Pay a New Payee flow lets you add their details and send a payment in one go
This feature combines two tasks into a single journey: adding a new payee and making a payment to them without switching screens. Once you're done, the payee is automatically saved to your system for future use.
When to use it
Use Pay a New Payee when you need to make a one-off or urgent payment to someone new. It's only available if your account doesn't require payee approvals—if approvals are enabled, you'll need to Creating and Approving Payees first, and Pay a Saved Payee separately once the payee is approved.
How to get there
You can start this flow from two places:
From Move Money:
- Select Move Money from the main navigation
- Click Select → next to Pay a New Payee
From Account Details:
- Select Accounts from the main navigation
- Click the account you're paying from
- Click Payment or transfer and select To a new payee
What happens next
The flow walks you through two stages:
Stage 1: Add the payee
You'll enter their account details (sort code, account number, and name for GBP, or equivalent for other currencies). For GBP and EUR payments, we automatically verify these details against bank records to help catch errors and reduce fraud risk.
See Creating and Approving Payees for full details on payee verification results and what they mean.
Stage 2: Set up the payment
Once the payee details are verified, you'll enter the payment amount, reference, and date. Review everything carefully, and confirm once you’re happy.
See Pay a Saved Payee for detailed payment setup steps.
After you're done
The new payee is automatically saved to your Payees list. You can view or delete them anytime from the Payees screen.