Viewing and Searching Pending Payments

The Pending Payments page gives you sight of all payment activity on your accounts.

The table shows any payment that is in a ‘Pending’ state, with a reason why it's Pending. The table also shows any payments that have failed.

Where can my Pending Payments be found?

Direct customers (you only see your own accounts):

• Select Pending Payments in the side menu

Partners (you see multiple Customers' accounts)

• Select Pending Payments in the side menu – this shows Pending Payments across ALL your Customers

Delegates and Multi-Customer Users

• Select 'Customers' from the side menu
• Select the Customer whose Pending Payments you want to view
• Select 'Pending Payments' from the Customer-specific menu that appears

To learn about viewing Pending batches, go here. 

How to search Pending Payments

1. Navigate to Pending Payments (see above depending on your user type).
2. Selecting ‘Search and filter’ will open a section where you can enter criteria to search. You can search by the BID (The payment reference starting with a P- ) if you know it, or set a date range to search within.
3. You can also filter the pending payments list by status: Pending, Error or Cancelled.